Shipping policy
Processing Time
- All orders are processed within 2–4 business days (excluding weekends and holidays).
- During new product launches, sales, and holidays, processing times may be slightly longer due to increased order volume.
Shipping Time
Once your order has been processed, shipping times will vary depending on the shipping method selected at checkout and your location. Tracking information will be sent to the email address provided once your order has shipped.
Order Tracking
After your order has been shipped, you will receive a confirmation email with your tracking number so you can monitor your package’s delivery.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order. Aurum Glo is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
Carrier Responsibility
Once your order has been accepted and scanned by the shipping carrier, it is in the carrier’s possession. Aurum Glo is not responsible for shipping delays, lost, stolen, or damaged packages once they have been transferred to the shipping carrier. If you experience any delivery issues, we recommend contacting the shipping carrier directly using your tracking information to file a claim or request assistance.
- Choosing a selection results in a full page refresh.